Natasha Khoso
Verizon Customer Experience Internal Website Redesign
Roles
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UX Researcher
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Web Designer
Timeframe
2 months
Summary
As part of my summer internship at the Verizon Consumer Group, I revamped their Portfolio Success Management internal website. This website is the central system used by employees in the Customer Experience Organization, and all projects, starting from ideation to finish are passed through this system. The site is used by teams across the United States and India.
I conducted preliminary research on users' pain points when navigating the site, and created Figma prototypes of a new and improved website. I then implemented these changes using HTML, CSS, and Javascript.
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During the redesigning process, the company went through a brand refresh, and so the new design was adapted to reflect Verizon's evolved brand identity.
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* For privacy reasons, I am unable to show work samples here, but would be happy to walk you through my work if you reach out!
Outcomes
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In-depth prototypes of a new site with improved usability and incorporating the new brand identity
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A fully functional website that is up and running to date, used by hundreds of employees daily
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Flexibility and adaptability in terms of changing designs once they were started
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An understanding of using Figma and other design tools as part of a larger corporate setting and a centralized design system